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How do I get new subscribers?
The NewsletterPro subscription form builder (available under the Manage Mailing Lists section) enables you to collect new subscriptions from a subscribe link on your website. The website link enables users to subscribe to specific mailing lists (which you can set up to correspond to your newsletter categories). You can design your subscription form with logos, fonts and colors. After you have set up the subscription form, NewsletterPro generates the HTML code for you (or your webmaster) to insert into your existing website code.
How do subscribers unsubscribe?
Each e-mail you send using NewsletterPro has an unsubscribe link appended to it. If you have only one general subscriber list it will say 'Unsubscribe from this mailing list'. If you have several categories of subscriptions active on your subscribe form, the link will be 'Manage my subscription'.
How do I know when my send credits are available?
NewsletterPro will confirm the availability of Send Credits by email
Which credit cards does NewsletterPro accept?
NewsletterPro accepts the following creditcards: Mastercard, Visa, American Express, Diners and Bankcard
Can I add attachments to my email newsletters?
Yes - a download link to the file from your email will be almost the same thing as an attachment. It is also much more likely to get through corporate firewalls. In the editor position your cursor and then choose the Internal Link button (next to the table symbol).
Can I do scheduled sends with NewsletterPro, choosing the time I wish my newsletter to be sent out?
Yes emails can be scheduled to send overnight.
Can I personalise the e-mails or use different subject lines?
Yes, we offer a range of personalisation functions. You can address the emails to individuals, based on fields you set up in datasets managed in the Manage Subscriber Info area.
Can I send out personalized emails?
Yes, NewsletterPro allows you to personalize your emails and set up subscribe forms where your users fill in their details to populate sets of data that you can set up, with a choice in the type of information you wish to get from them.
Can NewsletterPro deliver statistics (such as open rates and clicks) on text e-mails sent instead of HTML messages?
No. Our reports depend on an action being taken (such as a image being downloaded) or a click through. One way around it is to design the newsletter in HTML but make it resemble straight text by using only text in a simple table structure (in a font such as Courier New).
Can the recipient's name appear in the ‘To’ field?
The TO field has to contain an email address. If you want to add the recipient’s name, use our personalization tool.
Can you cancel an email once it is sitting in the queue to be sent?
No, only scheduled emails can be cancelled. If an email is sent immediately then the sending cannot be cancelled. Make sure your email is correct before sending it.
Can you cancel an email once you have sent it?
Once an email has sent, it cannot be cancelled. To eliminate this possibility (discovering a mistake or sending to the wrong list) send a Test email to yourself, and double check that the mailing list, subject line and content are correct.
Does NewsletterPro automatically send the correct version (HTML or text) to recipients?
Yes, Newsletter is reverse MIME compliant and will automatically determine whether an e-mail client can read HTML. If it cannot, NewsletterPro will deliver the text version (a setting that can be turned on or off in your NewsletterPro account).
Does NewsletterPro CC (carbon copy) or BCC (blind carbon copy) e-mails sent to multiple recipients?
No, when sending, each newsletter is addressed and sent individually. This is much more effective. When people see a single stock phrase in the "To" field of the received e-mail, they usually associate it with SPAM.
Is there a limit to the size of my newsletter when sending?
Some email software freezes up when an email is too big. The limit, more a practical maximum, is 200 kilobytes. This is a very large file anyway, and we advise against sending so much data. 200 kb is 200,000 bytes, or about 25,000 words and 3,000 lines. This is without the pictures - remember that images are not embedded in the email, but exist externally, either in your NewsletterPro folder or in a folder on a website. This means that your recipient must not only download 200 kb of (words and code) data, but also all the images. You are unlikely to endear customer to you or your product if you're subjecting them to that ordeal. We recommend that the size of a newsletter (words and code) does not exceed 70 kb, and that the newsletter links to a minimum number of small, carefully compressed images. There are many image editors on the market. Some, such as Irfan View (Tucows gives it a five cow rating) are freeware or shareware and are free or cheap to use.
Is there a cost involved in personalizing emails?
Personalization is one of many useful features that come free with NewsletterPro.
My newsletter was sent successfully, but no-one has received it?
This could mean that either our server are busy, or you have a big file so downloading takes a t longer.
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